Private hire drivers slam rating systems as unfair with difficult passengers impacting their livelihoods

SINGAPORE: Private hire drivers have recently voiced frustrations over challenging passengers exhibiting rude behaviour and making unreasonable demands. In this industry, maintaining good reviews and a positive record on the platform through the rating system is crucial. However, these ratings are determined by the passengers, but a 54-year-old driver pointed out in an interview with Zaobao […]
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