Going the extra mile to return lost items

When another airport staff handed him a laptop bag left behind by a passenger on a departing flight in November last year, Mr Haresh Chandran could have just left it at the information counter with other lost-and-found items.

Instead, the Certis Cisco Aviation Security service operations executive, who oversees 150 customer service officers, called a phone number he found in the bag to try and return it.

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