FTC warns console and smartphone makers against limiting consumer warranties
The Federal Trade Commission warned six companies today that their warranty policies could be in violation of the law. Although we don’t know the identities of these companies, the FTC does note that they’re “major companies” that sell cars, cellphones, and video game systems. The companies currently claim their warranties are void if owners use them with unauthorized parts or services or if consumers open them up by removing a seal.
Companies can’t put warranty stickers on their products and claim the warranty is void if you remove the sticker, the FTC says. They also can’t void a warranty if you fix devices yourself or through a third-party service. This has been a contentious issue for consumer electronics, where it’s often hard to…
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